Extensions and Fitting
Q. Is my hair suitable for extensions?
A. Your hair needs to be at least 4 inches long and layered. This is so the extension joins can be hidden and the extension hair can blend well with your own.
Q. Will the extensions damage my hair?
A. Prohair™ fibre extensions are completely undamaging to your hair. Human hair extensions will not damage your hair, so long as they are looked after and removed properly.
Q. Will the extensions look natural?
A. Yes, all extensions are matched to your natural hair colour and texture to ensure a natural look. They are also slightly layered after they are put in, to blend them in further with your natural hair. This avoids the unsightly line where your hair ends and the extensions continue.
Q. How do I take care of my extensions?
A. All aftercare products are given free with every full head appointment along with aftercare leaflet and one free top up/maintenance appointment within the first 4-6 weeks if you need it. Aftercare products are also available to buy here. You will need to regularly brush your hair, separate the extensions at the roots with your fingers and keep your hair clean.
Q. Am I able to wash my hair with extensions in?
A. Yes. Specially formulated Shampoo and Conditioner is given with your appointment, to use when washing your extensions, along with an aftercare leaflet.
Q. Can I colour my hair with extensions in?
A. Yes. Prohair™ fibre extensions do not accept colour, so it is fine to do a root re-touch when they are in. You are able to colour re-growth with human hair extensions in, but will need to avoid getting colour on the extension hair and the bonds.
Q. How are the extensions put in?
A. Prohair™ fibre extensions are put in by tiny braids which are then wrapped and heat sealed using ‘The Gun’ Professional heat clamp. This creates a seal which holds the extension hair in place. Human hair extensions are applied using small resin bonds. The extensions are all applied in neat uniform rows, leaving out the hair line, so that the bonds/seals cannot be seen.
Q. How much will the extensions cost me?
A. All prices are based on individual hair type. Therefore a free face to face consultation will be needed prior to any appointment to determine hair type, colour match and discuss your requirements. Guide prices can be found on the prices page.
Q. How long do the extensions last?
A. They can be worn for up to 3 months, after which time it is recommended they be removed to avoid dreading at the roots where they are growing out.
Synthetic Dreads and Dreadkits
Q. How many dreads do I need for a full head?
A. Generally 55-60 double ended dreads or 70-100 single enders will be enough for a full head of extensions on the average head of hair.
Q. How many packets of Jumbo braid do I need to buy?
A. For enough hair to make 60 double ended dreads or the equivalent single ended dreads you will need approx 8-10 packets for long and mid length dreads, and about 5-6 packets for half length dreads. Of course if you like making thicker dreads you may wish to buy a bit more hair.
Q. How are the dreads put in? Can I do it myself?
A. They are braided in small sections over the head. This can be done by yourself or by a friend. See our ‘how to’ guide for installing double ended dread extensions.
Q. How do I order a dreadkit or book an appointment?
A. Simply send us an email or call us. If we don’t answer straight away, please be patient as you will receive a response by the end of the next working day unless we are on holiday. Dreadkits can now be ordered via the shop.
Q. I want a colour you don’t have, can you get it?
A. Whilst we are starting up our range will be limited to what you see on the site, but in time we intend to bring in as many colours as possible, including our own unique range. If there is something you are after drop us an email and we will see what we can do.
Q. Can I wash my dreads?
A. Yes, when wearing them, simply use either a dry shampoo, or if you don’t mind waiting for them to dry, dilute a mild shampoo with water and dab the roots of your hair and rinse thoroughly. If you have taken them out and wish to wash them, then put them in a pillow case and seal. Wash on 30-40 degrees and then take out and dunk in cold water and hang to drip dry straight.
Q. Can they be tidied up/ maintained?
A. Yes simply twist and use a hairdryer to reseal or a steam gun if you have one, as the heat shrinks the hair back in place.
Shop
Q. How do I place an order?
A. Simply select the items, colour, type and quanity and click the add to cart button. The integrated cart system will take you through the process step by step.
Q. Can I phone you with my order?
A. No, we only accept orders via the website.
Q. How do I cancel my order?
A. Send us an email to jenna@diversityhair.co.uk with your order number, stating that you would like to cancel. This must be done before 3pm on the day it was ordered, else your goods would have already been dispatched. No cancellations accepted after 3pm on the order date.
Q. What do I do if I have received the wrong item/s in my order?
A. In the unlikely even of receiving the wrong items, please contact us via email to jenna@diversityhair.co.uk with your order number, stating what you received in error and we will forward you details for returning the goods for exchange or refund.
Q. Can I return goods if they are no longer wanted?
A. No, only items send in error can be returned. Please ensure your order details are correct before submitting your order.
Q. How long will my order take to arrive?
A. In the UK generally 1-3 working days by first class recorded signed for post.
Europe 3-5 working days by first class international signed for post.
Rest of world 5-10 working days by first class international signed for post.
Payment
Q. What payment methods do you accept?
A. Debit and credit cards and Paypal.
Q. Can I set up an account?
A. Yes, when you make your first purchase, you will be asked to create an account with Diversity Hair. This will make ordering in the future a lot quicker for you. Please note for your security, we do not store any payment information.
Q. What is Paypal? How do I get a Paypal account?
A. Paypal is a secure online payment facilty. You can learn more or create an account at www.paypal.co.uk if in the UK or www.paypal.com for the rest of the world. If you do not have a paypal account, you will still be able to make a payment using the link to the side of the login box when you are redirected to make your payment.
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