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By placing an order at Diversity Hair to agree to all the below terms and conditions.
If there are any questions regarding these terms please email us to clarify before placing an order.
Terms and conditions subject to change without notice.
Hours of businessShop and custom orders will be processed on weekdays Monday – Friday 9am – 3pm, with the exception of UK public and bank holidays. Orders can be made at any time, but orders made after 3pm will be processed next working day. Hairdressing and extensions opening hours are Monday – Friday 9am -1pm. Phone calls will be taken 9am-5pm if I am available, outside of these hours only answer phone messages will be taken and replied to within 2 working days. I can be reached by email any time. Business open all year with the exception of bank holidays and personal holidays, which will be advertised on site to allow time for orders to be taken and dispatched before then. The site will close down during any personal holidays so that no orders can be made. Re-opening times will be clearly stated on the website home page.OrdersOrders can be made at any time, but orders made after 3pm will be processed next working day. Orders cannot be changed once placed, so please order carefully and check you cart contents before submitting the order. If the information you have submitted is wrong, your order will be cancelled. You have the right to cancel your order after it has been placed, this must be done before 3pm on the day of placing the order, as we aim to have fast turn around times for orders so that you can receive your goods as quickly as possible.ProductsA note about a couple of our products: In the case of our kanekalon jumbo braid we have listed these items by brand to allow you to choose the brand you work best with. If the colour you have selected is out of stock in that particular brand, you will be emailed and offered an alternative or refund before your order goes out. In the case of Scoubidou plastic tubing, this comes in roughly 2.5 yard lengths and customers must note that due to the nature of the packing from the manufacturer, some of the plain colours may show colour bleed from other colours. If you are worried about this, then please email before buying. Whilst all effort is made to keep the Scoubidou tubing straight, some bending of the lacing may occur in transit, so please be advised it may need to be re-shaped at your end.StockStock levels are as large as we can make them and will be replenished regularly, however please bare with us as we start up. If an item you want is out of stock please email us and we will give you an estimate of when it will be available again. If the items you have ordered have just gone out of stock at time of ordering or we do not have enough of a certain colour you have ordered, you will be contacted with alternative options. If we do not get a response from you regarding these options within 3 days, your order will be cancelled and refunded in full.ColourPlease be aware that although our colour charts have been created by us to be as accurate as possible, colours may vary slightly from monitor to monitor, so colour charts should be used as a guide only.PricesItem prices are kept as low as they can be and may be subject to change without prior notice. ALL PRICES INCLUDE VAT. Shipping charges are calculated based on weight and size of your order and its destination.PaymentPayments are processed using PayPal Website Payments. Credit and Debit cards and PayPal payments can be accepted through this. UK pounds sterling only will be accepted. If you pay with foreign currency your order will be rejected and you will be contacted to make payment in the correct currency. We regret we cannot accept Cash, Cheques or Money orders.Free Gifts, Offers and Customs chargesFree gifts and offers are given at our discretion. They will be advertised on the website, and often also on Twitter and our facebook page. If your order meets the offer/free gift criteria then the free gift will be included in your package with the items you ordered. Be aware that if you live outside the UK, you may have to pay customs charges for your order. We are legally obliged to write the contents and value of your order on the package for customs purposes. These contents will include the free gifts and their value. We have to list these items by law, so if you do not want to risk having extra customs charges on the item due to free gifts, then please state at checkout that you do not want them included.Order processing timesAll shop orders aim to be dispatched next working day from order date (Monday-Friday). If there is a delay on this you will be informed by email. Orders made on a Friday will go out on the following Monday. Custom orders of dreadkits and dreadfalls are subject to waiting times dependent on the amount of orders I receive. Average waiting time for dreadkits and dreadfalls is 2 weeks.WholesaleWholesale pricing is available for Terrorpins Jewellery line. Please contact us using the details below, providing information about your business. We will not disclose wholesale pricing or set up a wholesale account for anyone other than a registered business.ContactYou can contact us by phone, email or post using the following info. Please be aware that we collect from our P.O. Box once a week, so if you require a faster response, then please email, as this is the fastest way to get a reply.Phone: 01582 469757 Email: jenna@diversityhair.co.uk Diversity Hair PO Box 528 Harpenden AL5 9FD CopyrightAll site content copyright Diversity Hair 2002-2009. Artwork Copyright Rachael Huntington, Professional Photos copyright as stated on pages they are used Copyright Gothic Image, Den Black ‘Studio 142’, Deafening Silence Photography and Squarefrogdesigns. All other photos and colour charts copyright Diversity Hair. Webmaster Paul McNamara. No content on this site may be used without the express permission of Diversity Hair. |
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