Shop
Q. How do I place an order?
A. Simply select the items, colour, type and quanity and click the add to cart button. The integrated cart system will take you through the process step by step.
Q. Can I phone you with my order?
A. No, we only accept orders via the website at this time.
Q. How do I cancel my order?
A. Send us an email to jenna@diversityhair.co.uk with your order number, stating that you would like to cancel. This must be done before 3pm on the day it was ordered, else your goods would have already been dispatched. No cancellations accepted after 3pm on the order date.
Q. What do I do if I have received the wrong item/s in my order?
A. In the unlikely event of receiving the wrong items, please contact us via email to jenna@diversityhair.co.uk with your order number, stating what you received in error and we will forward you details for returning the goods for exchange or refund.
Q. Can I return goods if they are no longer wanted?
A. Please ensure your order details are correct before submitting your order. If you are unhappy with your purchase for any reason, please contact us via email as above within 7 days of recieving your order.
Q. How long will my order take to arrive?
A. In the UK generally 1-3 working days by first class or recorded signed for post. Next day delivery is available, but the order must be placed before 3pm.
Europe 3-5 working days by first class international signed for post.
Rest of world 5-10 working days by first class international signed for post.
Payment
Q. What payment methods do you accept?
A. Debit and credit cards and Paypal.
Q. Can I set up an account?
A. Yes, when you make your first purchase, you will be asked to create an account with Diversity Hair. This will make ordering in the future a lot quicker for you. Please note for your security, we do not store any payment information.
Q. What is Paypal? How do I get a Paypal account?
A. Paypal is a secure online payment facilty. You can learn more or create an account at www.paypal.co.uk if in the UK or www.paypal.com for the rest of the world. If you do not have a paypal account, you will still be able to make a payment using the link to the side of the login box when you are redirected to make your payment.
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